Terms of Service

Effective 11/10/23

Thank you for choosing Elrod Electronics. We aim to provide high-quality products and services. This Return and Refund Policy outlines the terms and conditions for returns and refunds.

1. Returns for Refund or Replacement

1.1 Timeframe: Customers may initiate a return for a full refund or replacement within 30 days of the purchase date.

1.2 Condition of Item: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Return Process

2.1 Initiating a Return:

2.1.1 Customers must notify Elrod Electronics of their intention to return the item within 30 days of the purchase date.

2.1.2 Contact Elrod Electronics at [insert contact email/phone number] to request a return authorization and receive instructions for returning the item.

2.2 Timely Return:

2.2.1 Once a return is initiated, customers must ship the return within one week or less from the date of the requested return authorization.

2.2.2 Customers are responsible for all return shipping costs unless the return is due to a defect in materials or workmanship or if the item was damaged in transit.

3. Refund or Replacement Process

3.1 Inspection:

3.1.1 Upon receiving the returned item, Elrod Electronics will inspect it to ensure it meets the return eligibility criteria.

3.1.2 If the item is eligible, customers will be offered a full refund or a replacement, at the discretion of Elrod Electronics.

3.2 Refund Processing Time:

3.2.1 Refunds will be processed within [insert number of days] from the date of receipt of the returned item.

3.2.2 Replacement items will be shipped within a reasonable time frame.

4. Eligibility for Return

4.1 Damaged in Transit or Defective Items: Items that are damaged in transit or found to be defective upon receipt are eligible for return.

5. Exclusions

5.1 Non-Returnable Items: Certain items, such as personalized or customized products, are non-returnable unless they are defective.

5.2 Damaged or Altered Items: Items that are damaged after delivery or have been altered are not eligible for return.

6. Contact Information

For returns or refund-related inquiries, please contact Elrod Electronics at returns@elrodelectronics.com.

Thank you for choosing Elrod Electronics. We value your satisfaction, and this policy is designed to make the return process as smooth as possible, particularly in cases of transit damage or defects upon receipt.

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